Arash Mirmoghisi

Personal Profile

As a dedicated IT professional with over 5 years of experience, I am passionate about delivering top-tier client service and technical support while safeguarding networks, systems, and information assets. I am a recipient of the Academic Performance Scholarship where I received $4000 by maintaining an excellent academic standing each semester, a testament to my high academic performance and strong work ethic. Currently, I am seeking to transition into cyber security roles and am certified by ISC2, reflecting my commitment to cybersecurity best practices.

Work Experience

IT Analyst | Mobia – Dartmouth, NS (August 2021 – March 2023)

Diagnosed and resolved basic software and hardware issues via phone and email, including VPN, Windows Configuration Manager, and Lenovo laptops.
Created and updated knowledge base articles to document troubleshooting steps.
Escalated complex technical issues to Tier 2 support, ensuring prompt resolution.
Participated in 24/7 Service Desk duty rotation for monitoring and incident response.

Health Care Insurance Specialist | NTT Data – Halifax, NS (April 2019 – July 2021)

Processed health insurance claims by reviewing personal health information.
Collaborated with management and teams to resolve service issues.
Partnered with examiners to prevent fraud and ensure claim integrity.
Prepared detailed reports to enhance operational decision-making.

Technical Support Specialist | Xplore – Fredericton, NB (November 2018 – March 2019)

Documented and prioritized trouble tickets and technical issues.
Improved programs by assessing specifications and implementing changes.
Provided clear instructions to optimize software and hardware productivity.

IT Technician | Hanatech – Halifax, NS (January 2018 – October 2018)

Installed and configured network hardware and software, ensuring robust infrastructure.
Implemented and maintained anti-virus solutions to protect against cyber threats.
Tested and evaluated new software and hardware for compatibility improvements.

Core Competencies

Troubleshooting
Programming (Python)
Operating Systems: Windows, macOS, Linux
Tools: Wireshark, Autopsy, nmap, process hacker, SIEM elastic, sysmon
Networking
Teamwork/Collaboration
Research
Customer Service
Leadership

Education & Certifications

Diploma in Cyber Security | Lighthouse Labs – Vancouver, BC (Graduated 2024)

Master of Engineering in Internetworking | Dalhousie University – Halifax, NS (Graduated 2019)

Recipient of $4000 Academic Performance Scholarship